FAQ - Carmen


General questions

Where can I find the instruction manual?

The current manual for this sewing machine can be found here: LINK

Does the machine have a touchscreen?

Yes, the Veritas Carmen has an intuitive touchscreen that can be used to set and operate all functions. The brightness of the screen can be adjusted. There is also a stylus for the touchscreen.

What types of stitches does the VERITAS Carmen offer?

The machine offers 100 different utility, stretch, overlock and decorative stitches as well as 172 letters and numbers. There are also 8 different, fully automatic buttonhole programs.


Functions

What does the “Smart Mode” of the VERITAS Carmen mean and what advantages does it offer?

The Smart Mode of the VERITAS Carmen offers step-by-step instructions for various sewing techniques, such as sewing on a button or sewing in a zipper. It is particularly helpful for beginners as it teaches the basic techniques and makes it easier to learn how to sew.

What is “Ideas Mode” and how does it differ from Smart Mode?

The Ideas mode of the VERITAS Carmen offers 10 pre-installed sewing projects with detailed instructions directly on the machine screen. These instructions contain pictures, text and instruct the machine to select the appropriate stitch patterns. The Ideas mode is designed to inspire you and help you apply what you have learned directly to projects, while the Smart mode focuses on learning techniques.

What is the “Expert mode”?

The expert mode allows you to select and adjust the stitches individually. Stitch length and width as well as stitch patterns can be changed and saved in the memory function.

Is there a memory function?

Yes, the machine has a memory function that can be used to save individual stitch patterns and settings. Up to 30 settings can be saved.

Can the stitch length and width be adjusted?

The stitch length is infinitely adjustable from 0 to 4.5 mm and the stitch width from 0 to 7 mm.

Does VERITAS Carmen have an automatic sewing function (Auto-Lock)?

Yes, the VERITAS Carmen has an auto-lock function, also known as the automatic sewing function. This function is used to secure the beginning and end of a seam.

What does the automatic sewing function (Auto-Lock button) mean?

The automatic sewing function makes it possible to lock the start and end of the seam by sewing several times in the same place, creating a knot that secures the seam. This function eliminates the need to sew forwards and backwards several times at the start and end of a seam.

Is it possible to adjust the thread tension?

Yes, the thread tension is set using a rotary dial on the top of the machine, the default setting of which is “4”. The correct setting is important for good sewing results and depends on the fabric/stitch combination.

Is the needle position adjustable?

No. The needle position cannot be adjusted individually.

Can you combine stitches?

yes, stitch patterns, letters and numbers can be combined as desired and saved as a “combo”. The machine has 30 combo function modules, each of which can store 20 stitch pattern units.

Is there a start/stop button?

Yes, the machine can also be operated manually using the start/stop button, without a foot pedal

Does the machine have a thread cutter?

Yes, the Veritas Carmen has an automatic thread cutter that cuts the thread at the touch of a button

Is it possible to sew with twin needles?

Yes, but the twin needle is not included in the scope of delivery.


Sewing tutorials

How can I install a new sewing tutorialon the VERITAS Carmen?

First download the sewing idea from our website and save it on your computer: LINK

Then copy the “.guide” file to a micro-USB stick. If your computer does not have a micro USB port, you can also use an adapter cable.

Alternatively, you can also use a “normal” USB stick and connect it to the VERITAS Carmen later using an adapter cable.

Now connect the USB stick to the VERITAS Carmen.

Switch on the VERITAS Carmen and tap on the cogwheel symbol in the top right corner of the main menu to access the settings menu. Then tap on “Import sewing idea”.

The sewing idea will now be automatically installed on your VERITAS Carmen. Do not switch off the VERITAS Carmen during the installation process.

Can I install any tutorial on the VERITAS Carmen?

No. Only special interactive sewing instructions can be installed on the VERITAS Carmen, because each work step contains settings specially adapted for the VERITAS Carmen. The stitch program, stitch length, stitch width and other settings are already adjusted for each step.


Maintenance

How do you clean the machine?

The sewing machine must be disconnected from the power supply for maintenance and cleaning. The throat plate can be removed and the feed dog and bobbin case cleaned with a brush. The hook should be regularly cleaned of lint and thread remnants and lubricated with sewing machine oil (not included! Do not use regular cooking oil!). It is important to maintain the machine regularly to ensure a long service life.

The LCD display and the surface of the machine should be cleaned with a soft, dry cloth. If necessary, a damp cloth with a little neutral detergent can be used.


Accessories

Which accessories are included in the scope of delivery?

The standard scope of delivery of the VERITAS Carmen includes:
All-purpose foot, zipper foot, buttonhole foot, overlock foot, blind hem foot, caterpillar seam foot, button presser foot, cleaning brush, seam ripper, bobbin holder, quilt guide, 3 bobbins, screwdriver (small and large), felt pad for thread spools, second thread spool pin, touch screen pin, 5 quality needles, micro USB adapter cable for software

What do you need a caterpillar seam foot for?

A caterpillar foot is used for caterpillar seams (satin stitches) and decorative stitches. This presser foot has a recess on the underside that allows it to glide easily over thick stitch formations.

What is a blindstitch foot used for?

The blind stitch foot is a special presser foot that was developed for sewing invisible hems. It is used to sew hems so that the seam on the right side of the fabric is barely visible or not visible at all.

Where can I buy spare parts and accessories?

Spare parts and accessories can be ordered conveniently from home in our online stores:

If you cannot find the required item in our store, please contact:


Service & Support

Who do I contact if my sewing machine is faulty?

You can find a list of our service centers in each country here: LINK